Refund Policy

At LensGo AI, we strive to provide a high-quality AI image generation service. This Refund Policy outlines the conditions under which refunds may be issued.

1. Refund Eligibility

LensGo AI provides refunds in the following situations:

1.1 Duplicate Purchases

If you accidentally make the same purchase multiple times, we will refund the duplicate transactions after verification.

1.2 Technical Issues Preventing Usage

If you are unable to use LensGo AI due to a verified technical error on our platform, and our support team cannot resolve the issue, you may request a refund for unused credits.

1.3 Credit Delivery Errors

If purchased credits were not delivered to your account due to a system error, and we are unable to restore the credits within a reasonable timeframe, you are eligible for a refund.

2. Non-Refundable Situations

Refunds cannot be issued in the following cases:

2.1 Used Credits

Credits consumed for generating images or using our services are non-refundable, as computational resources have already been provided.

2.2 Change of Mind

We cannot provide refunds for the following reasons:

• No longer needing the product
• Intending to use fewer credits than purchased
• Preferring other services or models
• Misunderstanding documented features

2.3 Policy Violations

Users who violate our Terms of Service or content moderation policies (e.g., attempting to generate harmful or prohibited content) are not eligible for refunds.

3. Response Time

In accordance with Creem's requirements:

3.1 Merchant Response Window

LensGo AI responds to all refund requests within 3 business days.

3.2 Failure to Respond

If we do not respond within this timeframe, Creem may initiate a refund on our behalf to ensure customer satisfaction.

4. Refund Review Process

To process a refund request, we may require:

• Transaction ID or receipt
• Email used for the purchase
• Screenshots or error logs (if applicable)
• Brief description of the issue

Once your request is reviewed:

• Approved refunds will be processed to the original payment method
• Refund processing times vary by payment provider (typically 3-10 business days)

5. Subscriptions

5.1 Subscription Cancellation

• Subscriptions can be cancelled at any time
• Previously used subscription periods cannot be refunded
• Cancellation does not automatically trigger a refund

5.2 Accidental Renewals

If you were unexpectedly charged for a renewal and contact support within 48 hours, the renewal charge may be refunded.

6. Chargebacks

If a user initiates a chargeback:

• The affected account may be suspended pending resolution
• Any unused credits may be revoked
• Fraudulent chargebacks will be reported to Creem and may result in account termination

7. How to Request a Refund

To request a refund, please contact us at:

Email: support@lensgoai.co

Please include:

• Subject: "Refund Request – [Order ID]"
• Brief description of the issue
• Any supporting information

8. Policy Updates

LensGo AI may update this Refund Policy periodically to comply with new regulations, Creem requirements, or operational needs. Updates will be posted on this page.

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Last Updated: December 2025

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